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Cancellation & Refund Policy – Apna Billbook

Cancellation & Refund Policy – Apna Billbook

At Apna Billbook, we strive to provide the best service and products to our customers. Please read our cancellation and refund policy carefully before making a purchase.

❌ Order Cancellation Policy

1. Before Dispatch:
You can cancel your order within 12 hours of placing it or before dispatch, whichever is earlier.

To cancel, please contact our support team via WhatsApp or email with your order ID.

2. After Dispatch:
Orders cannot be cancelled once they are shipped.

Refusing delivery or not accepting the product will not be considered a valid cancellation and may attract delivery and return charges.

💸 Refund Policy

1. Eligibility for Refund:
Refunds are only applicable under the following conditions:
  • You cancelled the order before dispatch.
  • The product is out of stock and cannot be delivered.
  • You received a damaged or defective product and we are unable to replace it.
2. Non-Refundable Situations:
  • Change of mind after order placement.
  • Product damaged after delivery due to customer mishandling.
  • Order refused after shipping without valid reason.
3. Refund Process:
Approved refunds will be processed within 5–7 business days via the original payment method.
You will receive a confirmation email/SMS once the refund is initiated.

🔄 Replacement First Policy

For issues related to defective or damaged products, we follow a “Replacement First” policy. Refunds are only processed if:
  • A replacement is not available.
  • The issue cannot be resolved through repair or support.

For any questions or concerns, please contact:
📧 Email: support@apnabillbook.com
📞 Phone/WhatsApp: +91-7535941006

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