Apna Billbook
Apna Billbook

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Refund Policy

Refund Policy

At Apna Billbook, we strive to offer the best GST billing and invoicing software experience. Customer satisfaction is our top priority. However, since our product is a digital software service, certain limitations apply to refunds. Please read our refund policy carefully before purchasing a subscription or any paid feature.

1. Free Trial

We offer a free trial of our software so that users can evaluate its features and functionalities before making a payment. We recommend all users to fully explore the software during the trial period to ensure it meets their business needs.

2. Refund Eligibility

We offer refunds only under the following conditions:

  • You have been charged incorrectly or more than once for the same service.
  • You purchased a plan by mistake and have not used any of the premium features.
  • You experience technical issues that prevent you from using the service, and our support team is unable to resolve the issue within a reasonable time (usually 7 working days).

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If the refund request is made after 7 days of purchase.
  • If you simply change your mind or decide not to use the software after purchase.
  • If you have used any premium features or downloaded invoices, reports, etc.
  • If you fail to cancel your subscription before the renewal date.

4. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Once canceled, you will not be charged for the next billing cycle. However, no refund will be issued for the current billing period.

5. Refund Process

If you are eligible for a refund:

  • Contact our support team at support@apnabillbook.com or call us on +91-7535941006 or WhatsApp us at 7535941006
  • Include your invoice number, registered email ID, and reason for refund
  • Our team will review your request within 3–5 business days
  • If approved, the refund will be processed to your original payment method within 7–10 business days

6. Contact Us

If you have any questions or want to request a refund, please reach out to us:
Apna Billbook Support Team
Email: support@apnabillbook.com
Phone: +91-7535941006
WhatsApp: 7535941006
Website: www.apnabillbook.com

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